People FAQs

Employees who are terminated will lose access to their Humi account on the "last day of work" you selected during the termination process. They'll lose access immediately if you set the last day of work to today's date.

Unfortunately, once an employee is terminated, they won't be able to log in to Humi to view their information, paystubs, or documents. However, admins can still access these documents and download them from the terminated employee's profile to provide if requested.

Terminated employees will be removed from your billing cycle starting from their last day of work.

Changing a terminated employee’s email address won’t restore their access to their Humi account. Once an employee is terminated, they'll lose access to their Humi account. 

You must rehire the employee if you want to restore access to their Humi account.

1. Go to the employee's profile using the search box in the upper right corner and enter the employee's name.
2. Click on the More tab and select Account from the dropdown.
3. Click the + Add new email link in the Emails section.
4. Enter the new email in the pop-up, then click Save.
   
   The email must be verified to become active, so after adding the new email, ask the employee to check their email for a verification email from helper@humi.ca. The employee must open the verification email and click the Verify Email button.
5. Once the new email is verified, set it as the Primary Email by clicking the three dots on the side and selecting Make Primary from the dropdown options. 

For a more in-depth guide, check out this article. 

 

If your managers can't see their team's information, there are a few things you can do to troubleshoot:

1. Check the Manager Role: Ensure the manager is assigned to the manager role.
2. Verify Direct Reports: Confirm that all direct reports are correctly assigned to the manager. You can check this in the "Reports To" field on each employee's profile.

Managers can quickly find their team's profiles by heading to the People module and selecting the My Team tab.

Please submit a support request if everything is set up correctly and the manager still can't access their direct reports.

When this happens, it usually means the employee previously created a Humi account using the same email, likely with a former employer. The account is still in our system since employers can always view terminated employees.

To add this employee, you can modify their email by adding a "+1". For example, instead of TaylorSwift@gmail.com, use TaylorSwift+1@gmail.com. The onboarding email will still be sent to the intended email.

If the employee has started onboarding by clicking the link in their invite email and creating a password for their Humi account, their account moves to "Onboarding" status. This deactivates the email link, so you won't be able to resend the invite. 
To complete their onboarding and become an active employee, please ask the employee to log in to Humi using their email and password. 

By default, the Employee Directory does not show terminated employees. To view them, apply a filter on the status column in your Employee Directory.

1. Head over to the People module.
2. In the Status column, just click on the funnel icon and choose "Terminated" from the filter options.
3. You can either type the employee's name in the search box or simply scroll through the list. Once you find them, click on their name to view their profile. 

The payroll module doesn't support limited access or permissions.

Any default or custom roles granted access to payroll must be assigned as an admin, which means they'll have full access to the module and all payroll information.

To give them access to Humi, you must create a custom role for them and then add them to Humi. 
Click here for a step-by-step guide that walks you through adding an independent contractor or consultant to Humi.

Deleting an employee permanently removes them and all their information from Humi. They will lose access to the system immediately, and you will lose all records from their profile.

Since there's no way to recover this information, we recommend considering this option carefully before proceeding. Unfortunately, our HR Support and Tech Support teams can't retrieve deleted employee profiles.

Unfortunately, you can't reorder the default fields in employee profiles. However, you can reorder any custom fields you've added. 

Learn more about Custom Fields can be found here.

You can easily change who the employees report to in their employee profile.

1. In People, under the Employee Directory, select the employee you’d like to make changes for
2. In their Employee Profile, head to the Job & Pay tab
3. In the Employment Information section, click Edit in the top right corner
4. Find the Reports to field and enter the name of the employee’s new manager
5. When you’re ready, hit Save and the employee will now be assigned to their new manager!