Welcome to our Payroll FAQs page for Admins!
Payroll is key to keeping employees happy and motivated. Ensuring it's accurate and timely helps build trust and morale within your team.
We've gathered answers to the most common questions about using the Payroll module to make your experience more enjoyable. This resource is your ultimate destination for quick insights and troubleshooting tips.
Click on any of the questions below to find the answer you're looking for. Whether you're a seasoned payroll pro or just getting started, we've got you covered!
Terminated employees can open their T4 without accessing their suspended Humi account.
T4s are sent to the employee's primary email as a password-protected file, with instructions to create a unique password to access it. This applies to all employees, regardless of their status in Humi.
If they aren't receiving this email, check that the terminated employee's email is updated to their personal email. Learn how to update your employee's email address here.
Mistakes happen! If you missed a payment or underpaid an employee, you can easily fix it with an off-cycle payment.
Humi needs four business days to process payroll. If you set an earlier pay date, it won't go through direct deposit, so you'll need to pay by cheque instead.
For example, if you want the pay date to be Friday, November 12th, make sure to complete the off-cycle payroll by Monday, November 8th.
Remember to create the off-cycle payroll at least four days before the intended pay date.
If you've accidentally overpaid an employee, don't worry! You can create a deduction to recover the funds. Before creating the deduction, be sure to check the salary overpayment rules for your province to stay compliant.
To get a copy of your employee's ROE, simply submit a ticket, and Humi Support will obtain the official document for you. Due to high demand, our turnaround time is 7 business days.
Keep in mind that ROEs in Humi are not finalized copies. They are downloadable XML files that must be uploaded to Service Canada's Web ROE portal. Service Canada will then issue a serial number and finalize the ROE.
Before submitting your request, please make sure the ROE is in "Submitted" status. You can check in Humi Payroll > Records > ROEs.
If your employees' vacation pay is set to "Accrued Vacation Pay," it will be banked in Humi and paid out when the employee takes vacation. This is why vacation pay is not automatically added to the payroll.
To have vacation pay automatically paid out with each payroll, update the employee's vacation pay method to "Pay out accrued vacation pay with every payroll."
Here's how to do it:
- Navigate to the People module and select the employee from the list to open their profile.
- Click the Job & Pay tab and scroll down to the Vacation Pay Method section (located under Additional Income Types).
- Select Edit.
- Toggle Pay out accrued vacation pay with every payroll.
- Click Save to finalize the changes.
No, you can't pay contractors through Humi and would advise against issuing payments to contractors through Humi as it is an audit risk.
Payments to contractors should be managed as a Business-to-Business relationship if they are Sole Proprietors or Incorporated.
At the moment Humi is not able to support this type of relationship because we can’t generate T4As for contractors at year-end.
While you can’t pay a contractor through Humi, you can add them to Humi if they need access to specific modules to do their job. Click here to learn more about adding contractors to Humi.
Once you've updated your remittance frequency in the Humi app, the remittance will be sent based on the new frequency within 1 business day. Learn about remitter types here.
Humi can't determine the remittance schedule for your company. The CRA determines your remittance frequency and states that it is the employer's responsibility to know their remittance frequency. You can find this information on your CRA My Business Account.
If the CRA changes your remittance frequency, they will notify your company directly, usually through a letter.
To update the remittance frequency within Humi, follow these steps:
- In the Company module on the Overview tab, scroll down to Payroll Information - Canada Revenue Agency (CRA) and click Edit.
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Select the Remitter Type from the dropdown menu and click Save.
Remote workers pay taxes based on your company's head office location. They file taxes in their home province; if their province taxes are higher, they might need to adjust deductions to avoid owing more to the CRA at year-end. Learn more here.
It's important to ensure the employee is assigned to the correct office location in their Employee Profile under Job and Pay because Humi will tax based on the reporting office location recorded in the system.
The payment will be sent to the bank account originally registered in Humi.
If that bank account is closed, we'll wait for the bank's rejection notice before reissuing the credit. Once that happens, we'll contact the admin to inform them that we'll reissue the credit and provide details on when the employee should expect a deposit.