Running payroll with Humi is simple, but there may be times when you need a little extra help to run payroll or correct errors. Our support team is always happy to help, but service requests that fall outside of our normal scope will incur a fee.
This article will describe the payroll services Humi provides and their respective fees.
Humi typically requires four business days to process payroll, but we understand that things happen, and you may miss the payroll deadline. If this is the case and you need to add one (1) business day to your payroll, Humi can use additional resources to extend your payroll deadline and ensure that your employees are still paid on time.
Please send your request to email@example.com before the payroll deadline.Send Request
Unfortunately, we can't apply a stop payment to the entire payroll and must be per employee.
We can only process a stop payment if we receive the request 48 hours before the scheduled pay date.
If you need a stop payment, send an email to firstname.lastname@example.org as soon as possible, including necessary details such as the employee's full name, amount, pay period etc.
Humi will cancel the payment, adjust the YTD and refund or hold funds as instructed in your email.
If any adjustments are needed for your YTD records, we can happily make these adjustments for you.
Please send your request to email@example.com with the necessary specific details, including the employee's first and last name, the item to be adjusted, the pay period to be adjusted, the current amount, the new amount to be changed, and any other relevant information.
Our support team will make the adjustments as requested using the information provided.Send Request
When you run payroll, and an employee is paid using incorrect bank account details, Humi receives a rejected credit notice from the bank because they can't deposit the funds. Our support team will advise you of this credit rejection and ask you to confirm which of the below actions to take:
1) Confirm that the employee's bank account details are corrected, and funds should be resent.
Note that this could take up to 2 business days and the fees apply.
2) Confirm that the account has been corrected and request a refund.
If a refund is requested, this charge does not applySend Request
Suppose Humi receives a non-sufficient fund (NSF) notice from the bank after debiting your payroll account when you run payroll. In that case, our support team will immediately notify your admin to resolve the issue.
To ensure that employees are paid on time, we will resend the debit request as soon as you confirm that the error has been resolved.
If you discover the error before we do, please notify us at firstname.lastname@example.org.
Humi includes all of the standard tax settings and the ability to select exemptions and enter TD1 amounts that determine tax calculations.
If you need tax overrides to apply a special tax calculation for an employee, please email us at email@example.com with all the details (employee's full name, pay period, tax item, old and new tax amounts, etc.) required for the overrides.Send Request
When an employee provides a wrong account number and funds were deposited, Humi can trace the payment to confirm the payment status or if it was deposited to an incorrect account.
This service fee is applied on a per-payroll basis, if more than one trace is required, extra fees will apply.
Please send your request to firstname.lastname@example.org.Send Request