ROE FAQs

Employers are responsible for issuing an ROE when an employee experiences an interruption in earnings, but they are not required to provide a copy of the completed ROE.

Employees can download a PDF version of their ROE through their My Service Canada Account once it has been filed with Service Canada.

If you require a PDF copy of an ROE submission, please email us with the employee’s name, and our support team will be happy to assist.

ROEs only include hours and earnings from payrolls processed between the employee’s First Day Worked and Last Day Worked.

Even if an employee receives additional payments after their last working day, the Last Day Worked recorded in the ROE should be the last day the employee physically worked and received regular earnings or the final day of an approved vacation period.

If you process a payment after the pay period containing the Last Day Worked, you will need to manually update the ROE to include the insurable earnings from that extra payment within the appropriate pay period field.

This occurs when the system uses the employee's original start date instead of the date your company began processing payroll with Humi. If you see pay periods with 0.00 values, it means Humi does not have payroll records for those periods.

If you are issuing an ROE for an employee who started working before your company switched to Humi, you will need to adjust the ROE to reflect the first day of the first pay period processed in Humi. This will remove the pay periods with zero values.

We always advise new clients during implementation to ensure a smooth transition when changing payroll service providers, avoiding any gaps in ROE reporting.

You only need to complete ROE block 17B if the employee is receiving statutory holiday pay for holidays occurring after their Last Day Worked. Stat holiday payments that apply to the period before the employee’s last day do not need to be recorded in this field.

At this time, there is no automated process for receiving PDF copies of an employee’s ROE. If you require a PDF copy, please email us with the employee’s name, and our support team will be happy to assist.

ROEs are filed within one business day after the Submit ROE button is selected.

If there is an issue preventing the ROE from being filed, the status will either remain "Pending" or appear as "Failed." If this happens, a Humi team member will follow up.

You can track the ROE status under Payroll > Records > ROEs.

• Open: You have not yet selected "Submit ROE."

• Pending: The ROE has been submitted and is in process.

• Submitted: The ROE has been successfully filed.

• Failed: There was an issue, and a Humi team member will follow up.

Service Canada has different requirements for the most recent pay periods to report for ROE block 15B & 15C based on the company’s payroll schedule.

See below for the requirements for ROE blocks 15B & 15C for each pay period type:

Since the totals recorded in ROE block 15B & 15C have different reporting requirements, therefore, the totals recorded in these fields will be different. 

Just a heads-up—if an employee’s time with the company is shorter than the standard reporting period, their ROE will only reflect the earnings they received during that time. For example, if someone was on a semi-monthly payroll but only worked for three months, their ROE would include just six pay periods’ worth of insurable earnings and hours.

Service Canada only requires employers to report earnings and hours for a specific number of recent pay periods. If the employee applies for Employment Insurance (EI), only those recent periods are considered for eligibility.

Refer to the table below for the reporting limits in Block 15A: 

Pay Period Type	Max Pay Periods in Block 15A
Weekly	53
Biweekly	27
Semimonthly (including non-standard)	25
Monthly (including non-standard)	13

For Blocks 15B & 15C, see the previous question.

Once an ROE is in a Submitted or Pending state, it cannot be modified through Humi. You will need to make amendments through Service Canada ROE Web.

If Humi has authorization to file ROEs on your behalf, you can request an amendment by emailing us with the employee’s name and details of the required revision. Our support team will be happy to assist.