Payroll service request fees

Humi typically requires four business days to process payroll. If you miss your deadline, we can use additional resources to add one (1) business day to your processing window and ensure your employees are paid on time.

If you submit your payroll after the 4:30 PM ET deadline date, Humi can manually push the payment to ensure employees receive direct deposits on time.

Stop payments cannot be applied to an entire payroll run and must be executed per employee. Requests must be submitted at least 48 hours before the scheduled pay date.

Please provide the employee's full name, amount, pay period, and preferred disposition (refund or hold funds). Humi will promptly cancel the payment and adjust YTD records.

Note: While we can halt the payment, paystubs generated when clicking "complete and pay" cannot be prevented or recalled.

If adjustments are needed for historical YTD records, submit a request with the following details:

• Employee's full name
• Item to be adjusted
• Pay period affected
• Current amount and revised target amount

Humi can adjust your CRA remittances upon request. Changing associated CRA remittances may also be necessary when a YTD adjustment is required after remittances have already been processed.

If an employee's historical payroll information is missing from Humi, we can add their YTD records manually to ensure accurate T4 reporting.

If you need custom tax overrides outside of standard TD1/exemption settings, provide the employee's full name, pay period, target tax item, and specific override amounts required.

When an employee provides incorrect bank details and funds are successfully deposited, Humi can trace the payment with the bank to confirm status or location. Extra fees apply if multiple traces are required.

When a bank rejects a direct deposit due to incorrect account details, our support team will notify you. You can choose one of two options:

1. Correct details & resend funds: $30 fee applies (processing takes up to 2 business days).
2. Request a refund: The $30 fee is waived.

Applies to updates regarding payment frequency, pay dates, days in arrears, or required Record of Employment (ROE) issuance settings.

Available if you missed your payroll deadline and need to arrange expedited manual payment methods to pay employees on time.

Applies when Humi receives a Non-Sufficient Funds (NSF) notice after debiting your account. We will notify your admin immediately and re-initiate the debit once you confirm funds are available.