People FAQs

If you no longer work at the company, your Humi account is terminated and you won't have access.

Please contact your former employer directly for employment information or copies of previous pay stubs. Unfortunately, our support team cannot provide any employment or personal documents.

You can't use a previous Humi account with a new employer because each Humi account is tied to a specific company account. Your new employer must set up a new profile for you within their company account.

If you no longer work at the company, your Humi account is terminated and you won't have access. Your former employer may have changed your email address to allow you to receive your T4 at the end of the year, which cannot be accessed from within your Humi account.

Please contact your former employer for employment information or copies of previous pay stubs. Unfortunately, our support team cannot provide any employment or personal documents.

Click here for a detailed guide, or follow the instructions below:

1. On the left menu, click Profile, then click on the Account tab.
2. Scroll down to the Emails section.
3. Click the + Add new email link in the bottom left corner.
4. Enter the new email in the pop-up, then click Save.
5. Once you've added the new email to Humi, it will initially be marked as "Unverified." It needs to be verified to become an active email.
6. To initiate the verification process, you'll receive a verification email from "helper@humi.ca." Open the email and click the "Verify Email" button. This will confirm the email's authenticity and activate it within your Humi account

If you can't log in but need to update your email address, please contact your employer, and they can change your email for you. 

If you have any questions or need more guidance on anything in your onboarding documents, don't hesitate to reach out to your hiring manager. Unfortunately, Humi Support isn't able to assist with completing your onboarding, but your manager will be happy to help you out!

If your onboarding link has expired, simply reach out to your hiring manager to request a new invitation. Unfortunately, our Support team is unable to send these invitations, but your hiring manager can do it in seconds!

After starting onboarding and setting your Humi password, the invitation link deactivates. To complete onboarding, log in with your password. If needed, reset your password from the login page. You'll continue where you left off.