Navigating a new HR system can be challenging for employees, and it’s normal to encounter some common issues early on.
Click below for some helpful resources we've gathered to help you address these quickly and empower employees to find solutions independently.
If an employee is still in Onboarding status, they may need to create and activate their account. You can share this post with them to walk them through activating their Humi account.
If you want to check if an employee has completed onboarding, head to the People module. Use the search bar to find the employee, and review the status column to see if they’re marked as Onboarding or Active.
If an employee doesn't have a username and password, they likely haven't accepted the activation link. To help them, you can quickly resend their invitation:
- In the People, search for the employee and click their name to access their profile.
- Click the More tab and select Account from the dropdown.
- In Account Settings, copy the activation link and send it directly to the employee.
Alternatively, click the three dots in the top right corner and select Resend Invite to email the activation code to the employee.
If your employee has already set up their login and password but is still having trouble accessing their account, guide them to this article for step-by-step instructions: How to log in to my Humi account
If an employee's email address in Humi is incorrect or no longer in use, you can update it for them. Follow the steps outlined here.
However, we understand that admins have a lot on their plates, so if you want to empower your employees to do this themselves, this article will show them how.
If an employee needs to reset their password, direct them to this link: Reset Password
Note
The password must be at least 10 characters long, or they won't be able to save their new password.
Employees will be locked out of their account after 10 unsuccessful login attempts with an incorrect email or password. When this happens, the admin will need to unlock their account.
How to Unlock An Employee's Account
- In People, use the search box to find the employee and click on their name to open their profile.
- Click the More tab and select Account from the dropdown.
- In the Account Settings section, click Unlock Account.
If you've tried all the above options and they're are still having trouble logging in, please feel free to contact Humi us at log in to Humi and use our chatbot to reach support. Live chat is available for Admins Monday to Friday, 9 AM–5 PM ET.