How to Complete KYC Verification with Persona

1. When you click on the banner, you will be taken to a content page outlining the KYC process requirements.
2. Click the Confirm your identity button to begin the Persona KYC verification process.
3. A window will show in Humi, and an inquiry associated with your account will be created in Persona.

4. Choose your preferred language in the bottom left and then click the Begin verifying button to get started.

   

You’ll need to provide the country your address is in.

Next, you’ll need to enter some personal details, which varies depending on the country your address is in:

For Canadian residents, this includes:

• First and last name
• Birthdate
• Mobile phone number
• Occupation
• Home address
• Social Insurance Number (SIN)

You will need your Social Insurance Number (SIN) for our system to verify against official record holders or credit reporting agencies for the purpose of identity verification. A record of this check will be visible only to you on your credit report and will not affect your credit rating or score. Your SIN is encrypted and used solely for identity verification matching.

If this instant check is successful, your verification is complete. If the system cannot find a match, you will be prompted to proceed to Step 3.

For non-Canadian residents, this includes:

• First and last name
• Birthdate
• Mobile phone number
• Occupation
• Home address

You will skip the SIN step and proceed to providing a Government-issued photo ID in Step 3. The SIN verification is only available for Canadian residents.

1. First, you’ll need to select what country your government ID is from.

   

2. Next, choose which type of government ID you’ll be using:

   • Driver License
   • Provincial ID
   • Passport
   • Permanent Resident Card

   We cannot accept Care Cards

   Please note that Provincial Health Cards are not accepted as a form of identity verification.

   

3. You’ll be presented with three options to capture the front of your ID:

   For all three options, going to the provided URL will allow you to use another device to capture a photo of your ID.

   

   Device Camera:

   Your camera will activate and you will be prompted to position your ID in the camera frame.

   

   Upload Option:

   File upload dialogue to locate and upload the image of the front of your ID.

   Continue on Another Device:

   Offers options via QR code, SMS text message URL, or Email URL.

   

4. Once captured, preview the image. It’s essential that the image is well-lit and details are clear. Choose to use the photo or retake it.

   

5. Next, you’ll be prompted to capture a photo of the back of your ID.

   

6. Preview the back of your ID photo to ensure legibility, then select use photo or retake.

   

7. Persona will verify the content of your ID.

   

8. If Persona detects an issue (e.g., expired document, illegibility), you’ll be prompted to try again.

For Canadian residents, if the government-issued ID is valid but the combined check from Step 2 requires further verification, you will be asked to complete Step 4.

For non-Canadian residents, both government-issued ID and proof of address document verification are required.

You will be asked to upload a supporting document to verify your residential address:

• Accepted Documents: A recent bank statement or standard utility bill (hydro, gas, water) issued with your full legal name and residential address within the last 2-3 months. Phone or internet statements are not accepted.

If document verification succeeds, identity verification is finished (no selfie required).

If document verification fails, you will proceed to Step 5 for selfie verification.

1. In this step, Persona will take a few photos of you to match your ID using one of two options:
   1. Use your current device by clicking Get started.

   2. Continue on another device.

      

2. Persona will capture a photo of your face and prompt you to look left, then look right.

   

3. If unverified, you’ll be prompted to try again.

   

4. If successfully verified, the KYC process is complete and you’ll return to Humi.