Payroll service request fees – Humi

Running payroll with Humi is simple, but service requests that fall outside of our standard scope will incur dedicated fees. Below is a guide to these extended payroll services and their respective fee structures.

How to Request Assistance:
To request any of the services listed below, log in to Humi and use our 24/7 chatbot for instant assistance.
Admin Exclusive: Live Chat support is available Monday to Friday, 9:00 AM – 5:00 PM ET.

Payroll Deadline Extension – $30 per extension

Humi typically requires four business days to process payroll. If you miss your deadline, we can use additional resources to add one (1) business day to your processing window and ensure your employees are paid on time.

Late Payroll Submission – $50 per late payroll

If you submit your payroll after the 4:30 PM ET deadline date, Humi can manually push the payment to ensure employees receive direct deposits on time.

Stop Payment – $50 per employee

Stop payments cannot be applied to an entire payroll run and must be executed per employee. Requests must be submitted at least 48 hours before the scheduled pay date.

Please provide the employee's full name, amount, pay period, and preferred disposition (refund or hold funds). Humi will promptly cancel the payment and adjust YTD records.

Note: While we can halt the payment, paystubs generated when clicking "complete and pay" cannot be prevented or recalled.

Year-to-Date (YTD) Record Adjustment – $50 per employee

If adjustments are needed for historical YTD records, submit a request with the following details:

Employee's full name
Item to be adjusted
Pay period affected
Current amount and revised target amount

CRA Remittance & YTD Adjustments – $50 per employee

Humi can adjust your CRA remittances upon request. Changing associated CRA remittances may also be necessary when a YTD adjustment is required after remittances have already been processed.

Update Missing YTD Information – $50 per employee

If an employee's historical payroll information is missing from Humi, we can add their YTD records manually to ensure accurate T4 reporting.

Tax Override – $50 per payroll

If you need custom tax overrides outside of standard TD1/exemption settings, provide the employee's full name, pay period, target tax item, and specific override amounts required.

Bank Payment Trace – $45 per employee / payroll

When an employee provides incorrect bank details and funds are successfully deposited, Humi can trace the payment with the bank to confirm status or location. Extra fees apply if multiple traces are required.

Rejected Credit – $30 per employee

When a bank rejects a direct deposit due to incorrect account details, our support team will notify you. You can choose one of two options:

Correct details & resend funds: $30 fee applies (processing takes up to 2 business days).
Request a refund: The $30 fee is waived.

Payroll Schedule Change – $100 per occurrence

Applies to updates regarding payment frequency, pay dates, days in arrears, or required Record of Employment (ROE) issuance settings.

Wire Transfer or Irrevocable E-Transfer – $150 per occurrence

Available if you missed your payroll deadline and need to arrange expedited manual payment methods to pay employees on time.

NSF Debit – $100 (1st) / $200 (2nd) / $300 (3rd cap)

Applies when Humi receives a Non-Sufficient Funds (NSF) notice after debiting your account. We will notify your admin immediately and re-initiate the debit once you confirm funds are available.