This guide addresses what to do when an employee who has been terminated and has no active compensation still appears in an open payroll run.
Overview
- The Challenge: A terminated employee is showing up in payroll with dollar amounts despite having no active compensation and no sync errors in the Control Panel.
- The Fix: You can resolve this by making a minor, temporary change to the employee's "Additional Terms" field to force a system update.
- The Result: After performing this "edit-save-delete" cycle, the employee will be removed from the paystub list in the current payroll.
Getting started
Step 1: Verify the employee is terminated in Humi
Before applying a workaround, confirm that the system recognizes the employee as terminated and that no active pay rates exist for the current period.
- Go to the People menu and select the employee’s name.
- Verify Employment Status: Ensure the Status field displays as Terminated.
- Verify Current Compensation: Confirm this section is empty.
- Review Pay History: Scroll to Compensation History and check that the "From" and "To" columns reflect the correct final pay dates.
Step 2: Apply the manual refresh workaround
If the employee still appears in the Edit Payroll screen despite being terminated, use the "edit-save-delete" cycle to force a data sync:
- Navigate to the People menu and open the affected Employee Profile.
- Click on the Job & Pay tab.
- Scroll down to the Compensation History section and click Edit.
- Type the word "Test" into the field and click Save.
- Immediately click Edit again, delete the word "Test", and click Save.
The employee should now be removed from the paystub list in the current payroll run.
Maintain
To prevent future payroll discrepancies, always ensure that termination dates are entered prior to creating the final pay run and that all compensation schedules are terminated appropriately.