Need help with Humi? We’ve got you covered. Here’s how you can get support:
- In-Platform Chatbot: Ask a question anytime for an immediate answer.
- Help Center: Search our full library of guides and documentation.
- Live Support: If you need a human touch, admins can connect to live customer support through the chatbot Monday–Friday, 9:00 AM–5:00 PM ET.
Helpful Hint
If you or an employee cannot access your account, learn how to reset your password, 2FA, or unlock an account in this article.
Support options available
Humi Chatbot (Questions, Tasks & Support Escalation)
Log in to Humi to access our 24/7 chatbot for instant help anytime.
If you need a human touch, admins can connect to live customer support through the chatbot Monday–Friday, 9:00 AM–5:00 PM ET.
Help Center
The Humi Help Center is your primary resource for product guides, step-by-step instructions, and FAQs.
How to search:
- Open the Humi Help Center.
- Search using one of two methods:
- Search Bar: Type a few relevant keywords into the search bar at the top of the page for the most accurate results.
- Categories: Browse the topic tiles and links below the search bar to find what you need.
Access your previously created support tickets
If you want to go back through the support tickets you have created previously, follow the instructions below:
Access support tickets through the Help Center
- From any page in the Help Center, click on your name in the top right-hand side of the screen. If you do not see your name, you will need to log in.
- Click on Requests from the drop-down menu.
- Here you will see your previous support tickets.