Workers' Compensation Benefits (WCB) FAQs – Humi

Welcome to our Workers' Compensation Benefits FAQ!
Managing workers' comp claims can get tricky, but don’t worry—we’ve got your back!

This page answers common questions about handling Workers' Compensation Benefits (WCB) so you can easily find the information you need to support your team. Check out the FAQs below for guidance on how to navigate claims smoothly and stress-free.

New Year Questions

When Activating WCB, Will Retroactive Reports Still Generate Back to January 1st?

Once WCB is activated, Humi will automatically calculate retroactive pay periods starting from January 1st of the current year—unless you joined Humi partway through the year!

If your company only has a payroll stub, we'll assume that it includes the WCB values from your previous payroll provider.

I Didn’t Update My WCB Rate Before Running This Year’s Payroll—What Now?

Each WCB rate is tied to a specific year, so past rates won’t carry over.

If you activated the WCB feature but didn’t enter the current year's rate before running your first payroll, the WCB report won’t generate any calculations.

Make sure to update your rate as soon as possible to ensure accurate reporting moving forward!

You must make a YTD adjustment after completing the payroll to fix this. The system will not backdate the calculation; it will only display calculations for future payrolls after setup.

Provincial

Is There a Provincial Maximum?

Yes, there is a provincial maximum.

Workers' Comp Assessable refers to the total of an employee's earnings considered "assessable" by the jurisdiction up to the maximum assessable earnings threshold set for that province.

This means only earnings up to that maximum will be used to calculate Workers' Comp contributions.

What Happens If My Employee Moves To A Different Province?

When running payroll, ensure the employee is assigned to the correct WCB rate and province.

Add the employee to the correct rate for the new province. You can still leave them at the old rate because WCB will only calculate the rate that matches the province the employee is assigned to on the payroll cheque date.
An employee cannot be assigned to more than one rate per province.
Assign the employee to the new office in the new province during the pay period you want that change to happen.

How Do I Set Up WCB For Remote Employees?

Contact Humi Support to help set up WCB if you have remote employees. Log in to access our 24/7 chatbot with live support available to admins Monday to Friday from 9 am–5 pm ET.

Why Can’t I Select Other Provinces?

The Workers’ Compensation feature only recognizes provinces where your company has established office locations.

When employees file their taxes, they typically do so based on their province of residence. Employees who report to a specific office in their province instead of working remotely are subject to that province's taxes.

To ensure accurate reporting, ensure the employee is assigned to the correct office location in their Employee Profile under Job and Pay.

If you need to pay WCB to other provinces, you can create "empty" office locations in those provinces. This will allow the new provinces to show up in the WCB rate setup without reassigning any employees.

For more details on adding and editing office locations, check out this article: Add & Edit Office Locations

Setting Up WCB

Why Do I Have to Mark Employees as WCB Exempt?

Marking employees as WCB exempt helps prevent errors during setup.

Once marked, these employees won’t appear in the “Add/Remove Employees” section when configuring WCB, so there’s no risk of accidentally adding them.

This ensures your WCB reports stay accurate and only include employees who are actually eligible for WCB coverage.

Why Can't I Add My Employee to "Rate Name"? They Don’t Appear in the List of Employees.

An employee can only be assigned to one rate at a time. If they don’t show up in the list for a new rate, it’s because they’re already assigned to a different one.

You’ll need to remove them from their current rate before you can reassign them.

To do this, follow these steps:

Step 1: Remove Employee from Their Current Rate

Go to the rate they are currently assigned to, or navigate to their employee profile.
In their profile, under the Job & Pay tab, you’ll see which WCB rate they’re currently linked to.
In the Old Rate, click Add/Remove Employees, select the employee you want to remove (they will be removed from the right panel), and then click the Add Employees button to save.

Step 2: Assign Employee to the New Workers' Compensation Rate

Go to Payroll, select Workers' Comp, and choose the rate you’d like to assign the employee to.
In the Employees Assigned card, click Add/Remove Employees.
Select the employees you’d like to assign to this rate, and click the Add Employees button to save the changes.

Now, the employee should appear in the list for the new rate!