A Record of Employment (ROE) provides information on employment history and is the document used by employees to apply for Employment Insurance (EI) benefits. Whenever there is an interruption to an employee’s insurable earnings, the employer must issue an ROE within five calendar days.
As the EI claims eligibility and their payments are dependent on ROE, all earnings and hours must be recorded as accurately as possible.
Below is a step-by-step guide on how to generate and sumit an ROE file.
This guide will cover the steps from creating to submitting ROEs:
For the “Issue ROE” option to appear on an employee account, the employee must first be terminated. It is also highly recommended that their final earnings are processed first, before issuing an ROE. Learn more about terminating employees here.
Once an ROE has been issued, it will become available for review as a type of payroll record.
When a ROE is created, Humi Payroll automatically pre-fills it with all applicable payroll data. However, it is highly recommended that payroll administrators review the information in the ROE to ensure they are complete and accurate. Some areas to look out for in particular are ROE’s dates, as well as insurable hours and earnings.
If an adjustment needs to be made within the ROE, it is possible to manually modify its information.
If during onboarding you have given Humi the authorization to submit ROEs on your behalf, Humi will automatically process the submission request.
If you would like Humi to submit ROE on your behalf, please contact our support centre to request for an ROE authorization form. The form will be sent to your company’s signing officer. Once this is completed, approval request will be sent to Service Canada. Unless the authorization is denied or otherwise specified, the ROE authorization turnaround time typically range from 1 - 20 business days. Once it is ready Humi will inform you directly and enable the “Submit ROE” option in the payroll account.
The turnaround time for Submitting an ROE is usually within 24 hours.
If a submitted ROE needs amendment, please contact firstname.lastname@example.org, provide the employee ROE and the fields that needs to be amended to.
If you wish to submit the ROE on your own, first the ROE must be downloaded from Humi Payroll, then uploaded to the CRA’s service, Web ROE.