We understand that navigating a new HR system can be difficult for employees, and they are bound to encounter some common issues in the beginning.
That's why we've put together some excellent resources for you to use so you can quickly answer their questions and empower them to help themselves.
- What to do if an employee is still in an "Onboarding" status
- How to resend the Humi invitation
- What to do if your employee needs help logging into Humi
- How to add or update the employee email in Humi
- How to reset their password
- How to unlock their account
Resources
What to do if an employee is still in an "Onboarding" status
If your employee hasn't created their account yet and is still in an "Onboarding" status, they can check out this article - Onboarding: How do I activate my Humi account
You can check the employee's status in the "People" directory. Filter the directory by status or search for the employee's name using the search box and check the status column to see if they're in an "onboarding" or "active" status. 
How to resend the Humi invite
If the employee doesn't have a username and password, this means that they haven't accepted the activation link.
To help them out, you can quickly resend their invitation by:
- In "People," use the search box to find the employee you need, then click on their name to be directed to their employee profile.
- Click the "More" tab and select "Account" from the dropdown.
- In the "Account Settings" section, you can copy the activation link and send it to the employee directly.
Alternatively, you can click on the three dots in the top right corner and select "Resend Invite." If you click "Resend Invite," the employee will get an email with the activation code.
Your employee needs help logging into Humi
If they've created their login and password but don't know how to log in, you can refer them to this article: How to log in to my Humi account
How to add or update their email in Humi
If the employee's email address in Humi is incorrect or no longer in use, you can update it for them. Click here to learn how to add or update an employee's email address.
We understand that admins have a lot on their plates, so if you want to empower your employees to help themselves, they can update their email in Humi this support document.
How to Reset their Password
If an employee needs to reset their password, you can advise them to go there: https://hr.humi.ca/reset
Note
The password must be at least 10 characters long, or they won't be able to save their new password.
What to do if an employee is locked out of their account
Employees will be locked out of their account if the unsuccessfully tried to log into Humi more than 10 times with an incorrect email or password. If this is the case, you (the admin) will have to unlock their account.
How to unlock an employee's account
- In "People," find the employee using the search box and click on their name to go to their employee profile.
- Click the "More" tab and select "Account" from the dropdown.
- In the "Account Settings" section, click "Unlock account."
If you've tried all the above options and they're are still having trouble logging in, please feel free to contact Humi at support@humi.ca
Learn more about the People module using the links below.
