Administering Group Benefits 101

This article only applies to current Humi benefit clients. For more information about making Humi your group benefits consultant, contact us or click here for details!

Be it by choice or by luck, you have ended up in the position of administering a group benefits plan for the first time. We know that the insurance world can be daunting, but Humi is here to help!

Here are some quick tips to get you started:

  1. Check out our glossary to hone your benefits vocabulary.
  2. Get familiar with your insurance carrier's online plan administrator website. Don't have access? Contact your benefits support specialist for help!
  3. Learn, love, and live the 30-day rule for enrolments and coverage changes 

The typical tasks associated with administering a benefits plan are: enrolling, modifying, and terminating group members (aka employees). Here are 5 key events in an employee's lifecycle that will be your call to action.
 
A new employee is hired: 
Provide the new employee with their on-boarding documentation, and enrol them with your insurance carrier within 30 days.   

An employee files a claim:
For standard Health and Dental claims, there is no administrator action required! For complex claims such as Life, AD&D, and Disability claims, contact us for assistance.

An employee has a life event:
Life events include marriage, divorce, birth of a child, loss of previous insurance, and more. These events can trigger a change in the employee's beneficiaries and/or dependants, and you will need to inform the insurance carrier of these changes within 30 days of the life event.

An employee has a career event:
Career events can include changes in salary, province of employment, and job title (employee vs. manager vs. executive). These changes can have a direct effect on an employees benefits, so you will need to inform the insurance carrier of these changes within 30 days of the event.

An employee leaves your company:
Following an employee termination, you must contact your insurance carrier ASAP to end their enrolment in your benefits plan. If you do not contact your carrier, they will remain covered and can continue to make claims (and you will be billed!).  

Remember - you're not in this alone. Can't make something work? Don't understand the answers that you're getting from the insurance carrier? We have dedicated benefits support staff to help!

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